Collaborate for free with online versions of Microsoft Word, PowerPoint, Excel, and OneNote. Save documents, spreadsheets, and presentations online, in OneDrive. To fully reset Microsoft Edge, you can reset your settings and clear your data in two different menus. Here's how to reset Microsoft Edge's settings on your Mac or PC. Sign into your Microsoft account dashboard dashboard using your email address, phone number, or Skype ID and your existing password.; Select Security f rom the navigation across the top of the Account home page.

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Sometimes the evil lurks in what’s supposed to be Word 2016’s main repository of sanity: the Normal template file. To fix the Normal template, you must delete it (or rename it) and then Word automatically builds a new, proper Normal template.

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If you rebuild the Normal template, you’re removing any customizations you’ve added, macros you’ve created, or default settings you’ve modified. On the other hand, those changes may be causing your problem, so it’s time for a fix.

To have Word re-create the Normal template, follow these initial steps to rename the original file:

Quit Word.
Press Win+E to summon a File Explorer window.
Click the Address box to select whatever name appears there.
Press the Delete key to clear the Address box.
Type %USERPROFILE%AppDataRoamingMicrosoftTemplates.
As you start typing AppData, you see hints appear below your typing. These hints help to direct you and confirm that you’re on the right track. Eventually, you see the Templates folder.
Right-click on the Normal.dotm file.
The file might show only the first part of the name, Normal.
Choose the Rename command from the shortcut menu.
Edit the name to Normal-old.dotm or Normal-old.
If you can see the dotm part of the name, don’t change it.
Press Enter to lock in the new name.
Keep the File Explorer window open.
Restart Word.
You don’t need to do anything in Word, though you may notice that any problems you have related to the old Normal template are gone.
Quit Word.
In the File Explorer window, you see the rebuilt Normal.dotm file.

This trick may or may not work, and it does remove any modifications that you’ve made to Word. To restore the original Normal.dotm file, quit Word and rename the file back to Normal.dotm or Normal.

Word stores its templates in the folder referenced by the pathname you type in Step 5. This location holds true for Word 16 and Office 365. Earlier versions of Word stored the template files in a different location.
The %USERPROFILE% thing is a Windows environment variable. It represents your account’s home folder on the PC’s primary storage device.

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Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Important

This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, see Description of the Microsoft Windows registry.

Summary

This article describes various methods that you can use to reset user options and registry settings in Microsoft Office Word.

There are two basic types of options that you can define in Word. These options are as follows:

Options that affect the way that the program operates. (The information for this kind of option is generally stored in the Microsoft Windows registry.)
Options that affect the formatting or the appearance of one or more documents. (The information for this kind of option is stored in templates or documents.)

When you troubleshoot unusual behavior in the program or in a document, first determine whether the problem might be caused by formatting, options, or settings. If the behavior occurs in multiple documents, we recommend that you try to reset Microsoft Word to the program's default settings.

How to reset user options and registry settings in Word

To have us reset user options and registry settings in Microsoft Word for you, go to the 'Here's an easy fix' section. If you prefer to reset user options and registry settings in Microsoft Word yourself, go to the 'Let me fix it myself' section.

Here's an easy fix

To fix this problem automatically, click the Download button. In the File Download dialog box, click Run or Open, and then follow the steps in the easy fix wizard.

This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
If you're not on the computer that has the problem, save the easy fix solution to a flash drive or a CD, and then run it on the computer that has the problem.

Let me fix it myself

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To manually reset a registry key, you must first delete it. To do this, follow these steps.

Important Always export a registry key before you delete it. This step is important because you may have to restore the functionality that is provided by the key.

Exit all Microsoft Office programs.
Click Start, click Run, type regedit, and then click OK.
Expand the appropriate folders to locate the registry key that you want to delete. (Refer to the 'Main locations of Word settings in the Windows Registry' section.)
Click to select the key that you want to delete.
Use one of the following methods, as appropriate for your operating system:
- In Microsoft Windows 2000, click Export Registry File on the Registry menu, type a file name for the backup copy of the key, and then click Save.
- In Windows XP and later versions or in Microsoft Windows Server 2003 and later versions, click Export on the File menu, type a file name for the backup copy of the key, and then click Save.
Make sure that the key that you just exported is selected, and then click Delete on the Edit menu.
When you are prompted to respond to one of the following messages, click Yes:
- Are you sure you want to delete this key?
- Are you sure you want to delete this key and all of its subkeys?
Exit Registry Editor.

After you delete a registry key, and then you restart the program, Word runs the Setup program to correctly rebuild the registry key. If you want to rebuild the registry key before you run the program, repair your installation by following the steps in the 'Repair Word (Office)' section.

More Information

Main locations of Word settings in the Windows Registry

You can reset some Word settings, such as the Word Data and Options keys in the Windows registry, by using the troubleshooting utility that is contained in the Support.dot template.

Word key

Word 2016

HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0Word

Word 2013

HKEY_CURRENT_USERSoftwareMicrosoftOffice15.0Word

Word 2010

HKEY_CURRENT_USERSoftwareMicrosoftOffice14.0Word

Word 2007

HKEY_CURRENT_USERSoftwareMicrosoftOffice12.0Word

Word 2003

HKEY_CURRENT_USERSoftwareMicrosoftOffice11.0Word

Word 2002

HKEY_CURRENT_USERSoftwareMicrosoftOffice10.0Word

Word 2000

HKEY_CURRENT_USERSoftwareMicrosoftOffice9.0Word

Changes made to this HKEY_CURRENT_USER key are

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